INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you will buy will be the same as you see in the photo. The photographs of the products presented on our website have been carefully selected and taken to accurately represent the actual products. Therefore, there will be no difference between the appearance of the product you purchase in the photo and the product you receive.

The actual color, size and other features of the product will be as they appear in the photo. We do our best to keep customer satisfaction at the highest level and ensure that every product you purchase meets your expectations.

However, in case of any problems or unexpected situations, our customer service team will be happy to assist you. Customer satisfaction is our top priority and we always strive to provide the highest quality shopping experience.

Where can I view my sales receipt?

You can view your invoice in My Orders or find it in the incoming cargo.

However, in case of any problems or unexpected situations, our customer service team will be happy to assist you. Customer satisfaction is our top priority and we always strive to provide the highest quality shopping experience.

How can I return an item?

You can contact us with the contact information at the bottom of our website or the contact information on the satisfaction sheet included in the cargo sent to you.

If you want to get more detailed information about returns and refunds, you can read the return and refund policy at the bottom of our website.

Will you restock items indicated as “out of stock?”

Yes, the products that are shown as out of stock will be shown as in stock again in a short period of time. As the stock of our products runs out, we produce new ones and update our system again.

Where can I track my order?

You can track the instant status of your order by searching the cargo tracking number sent to you as Mail or SMS on the website of the company specified below.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Ataköy 7-8-9-10, Selenium Retro, No:18/A, Bakırköy/İstanbul

    +90 533 063 57 63

    sales@pellecures.com

    seckin@pellecures.com