How can we help?

Customer support

How to reach us and what to include

We answer every message ourselves, without an automated queue. Writing a few details in your first message usually means we can solve the matter in one reply instead of three.

Support is available on business days. Messages that arrive in the evening or at the weekend are answered on the next working day, in the order they were received.

1. For an order — Send the order number and the email address you used, so we can find the record straight away.
2. For a product question — Tell us which product you are asking about and what your hair and scalp are like, and we will suggest how to use it.
3. For a return — Write the order number and the reason. Unopened products can be returned within the statutory withdrawal period.
4. For wholesale — List the products and quantities you need and we will send you the current terms and lead times.

Frequently asked questions

• How quickly do you reply?

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  We answer every message within one business day. Messages that arrive at the weekend are answered on the next working day.

• How do I return or exchange a product?

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  Write to us with your order number and the reason for the return. Unopened products can be returned within the statutory withdrawal period and we arrange the pick-up.

• Can I change or cancel an order after placing it?

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  Yes, as long as the parcel has not been handed to the courier. Send us the order number as soon as possible and we will update or cancel it for you.