Contact
How can we help?
Contact us for product, order, and usage questions.
Send a message
Customer support
How to reach us and what to include
We answer every message ourselves, without an automated queue. Writing a few details in your first message usually means we can solve the matter in one reply instead of three.
Support is available on business days. Messages that arrive in the evening or at the weekend are answered on the next working day, in the order they were received.
- For an order — Send the order number and the email address you used, so we can find the record straight away.
- For a product question — Tell us which product you are asking about and what your hair and scalp are like, and we will suggest how to use it.
- For a return — Write the order number and the reason. Unopened products can be returned within the statutory withdrawal period.
- For wholesale — List the products and quantities you need and we will send you the current terms and lead times.
Frequently asked questions
Which payment methods can I use?
Payment is taken through iyzico, so credit and debit cards are accepted, with instalment options where your bank offers them. Card details are entered on iyzico's secure page and are never stored by us.
When is my order shipped and when does it arrive?
Orders placed on a business day before the daily cut-off are shipped the same day; later, weekend and public holiday orders go out on the next business day. Delivery inside Türkiye usually takes 1-3 business days after dispatch, 2-4 business days in remote districts. International delivery depends on the destination country and customs.
How much is shipping and is there free shipping?
The shipping cost that applies to your order, and the free shipping threshold if one is in effect, are shown at checkout before you confirm. In Türkiye orders over ₺1,500 are shipped free of charge.
How do I track my order?
As soon as the parcel leaves the warehouse we send a tracking link by e-mail. If it has not arrived, write to us with your order number and we will send the tracking details again.
How quickly do you reply?
We answer every message within one business day. Messages that arrive at the weekend are answered on the next working day.
How do I return or exchange a product?
Write to us with your order number and the reason for the return. Unopened products can be returned within the statutory withdrawal period and we arrange the pick-up.
Can I change or cancel an order after placing it?
Yes, as long as the parcel has not been handed to the courier. Send us the order number as soon as possible and we will update or cancel it for you.