A simple approach to hair and scalp care

Distance Sales Agreement

Last updated: August 22, 2026

Article 1 — Parties

Seller details

  • Registered name: PELLECURE KOZMETİK SAĞLIK ÜRÜNLERİ SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
  • Address: ATAKÖY 7-8-9-10. KISIM MAH. ÇOBANÇEŞME E-5 YAN YOL CAD. A-B BLOK NO: 18/1 İÇ KAPI NO: 31 BAKIRKÖY/İSTANBUL
  • MERSIS number: 0728083911600001
  • Tax office / number: BAKIRKÖY / 7280839116
  • Telephone: +90 534 058 61 91
  • E-mail: [email protected]
  • Website: pellecures.com

Buyer: the person who places the order. The buyer's name, address, telephone and e-mail are those entered on the order form and shown in the order confirmation e-mail.

Article 2 — Subject

This agreement governs the rights and obligations of the parties under Consumer Protection Law no. 6502 and the Regulation on Distance Contracts, for the sale and delivery of the products the buyer has ordered electronically on pellecures.com.

Article 3 — Products, price and delivery details

The type, quantity, brand, model, sale price including VAT, payment method, delivery address, recipient and shipping cost of the products subject to this agreement are as shown on the order summary and repeated in the order confirmation e-mail. Those details form an inseparable part of this agreement.

Article 4 — General provisions

  1. The buyer confirms having read and understood, on the site, the essential qualities of the product, the sale price including taxes, the payment method and the delivery details, and having given the necessary electronic confirmation.
  2. The product is delivered within the period stated on the site and in any case within the statutory maximum of 30 days from the date of the order, to the address given by the buyer.
  3. If the product cannot be delivered because the buyer is not present at the address, the seller is deemed to have performed its obligation.
  4. If the seller cannot deliver because performance has become impossible, it notifies the buyer within 3 days and refunds the total amount within 14 days.
  5. The buyer must inspect the product on delivery and must not accept a product that is damaged or defective, having a report drawn up by the courier.
  6. The seller may supply a different product of equal quality and price, with the buyer's consent, if performance becomes impossible.

Article 5 — Right of withdrawal

The buyer may withdraw within 14 days of delivery without giving a reason and without penalty, by notifying [email protected]. Return shipping is at the seller's cost through the contracted courier. The amount is refunded within 14 days of the notice reaching the seller, to the payment method originally used. The product must be returned with its invoice and, where applicable, its unopened protective seal.

Article 6 — Products outside the right of withdrawal

Under article 15 of the Regulation, the right of withdrawal cannot be used for products which are unsuitable for return for reasons of health or hygiene and whose protective seal has been opened after delivery, for personalised products, for products that spoil quickly, and for products that become inseparably mixed with other goods after delivery.

Article 7 — Default

If the buyer pays by credit card and defaults, the buyer is liable to the card-issuing bank under the card agreement. If the payment is not collected from the bank because the card has been used without authorisation, and the product has already been delivered, the buyer returns the product to the seller within 3 days at the seller's expense.

Article 8 — Personal data

Personal data provided under this agreement is processed as described in the KVKK notice and the privacy policy.

Article 9 — Evidence

In disputes arising from this agreement, the seller's electronic records, system records, order logs and e-mail correspondence constitute evidence under article 193 of the Code of Civil Procedure.

Article 10 — Competent authority

For disputes, the Consumer Arbitration Committees and Consumer Courts in the buyer's or the seller's place of residence are competent, within the monetary limits announced each year by the Ministry of Trade.

Article 11 — Entry into force

This agreement, consisting of 11 articles, enters into force when the buyer confirms the order electronically on the site, and is deemed read and accepted by both parties. A copy is sent with the order confirmation e-mail.

The Turkish version of this document prevails. Translations are provided for information only; in case of any conflict the Turkish text applies.

Distance Sales Agreement | Pellecure